Terms and Conditions

Welcome to ODULINE!
By purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing your order.

1. Orders and Dispatch

• Orders placed before 1 pm (Monday-Friday) will be dispatched the same day. Orders placed after 1 pm and on weekends will be dispatched the next business day.
• All orders are subject to product availability. In the event of an item being unavailable, we will notify you as soon as possible and offer an alternative product or refund.

2. Delivery Timeframes

• Delivery timeframes are to be used as a guide only and commence from the date of dispatch. While we strive to ensure timely delivery, we cannot be held responsible for delays caused by the postal service or other carriers.
• If delivery is attempted and no one is available to accept the parcel, it may be held at your local Post Office. If your parcel is returned to us due to being undeliverable, we will contact you to arrange an alternative delivery.

3. Returns Policy

We genuinely appreciate your support as you shop with us, and we want to ensure you’re fully informed so you can shop with confidence. Before making a purchase, please take a moment to review our returns policy below.

At ODULINE, we gladly accept returns on full-priced items purchased within the last 30 days.

Eligibility for Return

To be eligible for a return, your item(s) must be unused, in original condition, and with all original packaging intact. Please note, we do not accept returns on sale items. For our leather goods, this means that your item is unworn, unmarked, and accompanied by a dustbag.

If your item meets these criteria, please contact us at returns@oduline.com.au with your name, order number, and reason for return.

Once you get in touch, a member of our Customer Care team will provide you with a returns form and the return address. Please note that all return shipping costs are the responsibility of the customer, and any refund or credit provided will not include original shipping costs.

While we pride ourselves on the quality of our products, if you believe there is an issue with the item(s) you have received, please email us at returns@oduline.com.au, and we’ll be happy to assist you.

Returns Postage

All returns are at the cost of the customer. We suggest you keep a record of your parcel tracking. We will be in touch within 2-3 business days once we receive your parcel to our warehouse. Thanks for your patience.

4. Exchanges

We offer exchanges on all full priced item(s) within 30 days of receiving your item(s).

To exchange, please email returns@oduline.com.au with your full name and order number, and state the reason for the exchange and the alternate item(s) you would like instead. Our team will email you an exchange form to complete and send in with your package.
Please note, we do not offer exchanges on sale or personalised products, and we do not reimburse shipping costs. We will send the exchanged item back to you free of charge within 3-5 days.

5. Discount Codes

Discount codes cannot be used in conjunction with any other offer or discount code.

6. Limitation of Liability

To the extent permitted by law, ODULINE is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.